:root{color-scheme:light;font-family:var(--kw-font);color:var(--kw-ink);background:var(--kw-cream);font-synthesis:none}*{box-sizing:border-box}body{margin:0;font-size:15px;line-height:1.65}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}button,a,input,textarea,select{outline-offset:4px}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--kw-brown)}a{color:var(--kw-blue);text-underline-offset:4px}button,.button{border:1px solid var(--kw-line);background:#fff;color:var(--kw-blue);border-radius:8px;padding:10px 18px;min-height:46px;font-weight:700;text-align:center;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px}.primary{background:var(--kw-blue);color:white;border-color:var(--kw-blue)}.quiet{background:transparent}.small{padding:6px 12px;min-height:44px;font-size:13px}.danger{color:#8b302e}h1,h2,h3,p{margin:0}h1{font-size:clamp(25px,4vw,36px);line-height:1.3;font-weight:600}h2{font-size:21px;font-weight:700;line-height:1.4}h3{font-size:17px}p+p{margin-top:10px}.muted{color:var(--kw-muted)}.eyebrow{color:var(--kw-brown);font-weight:700;font-size:12px;letter-spacing:.09em;margin-bottom:10px}.intro{max-width:620px;margin-top:12px;color:var(--kw-muted)}.wrap{max-width:1080px;padding:32px 26px 48px;margin:auto}.staff .wrap{max-width:1320px;padding:26px}.top{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:28px}.top-actions,.actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.logo{width:104px;height:32px;object-fit:contain}.heading-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.card{background:white;border:1px solid var(--kw-line);border-radius:12px;padding:24px;min-width:0}.card+.card{margin-top:18px}.form-layout{display:grid;grid-template-columns:minmax(0,1fr) 250px;gap:26px;align-items:start}.aside{padding:24px;border-inline-start:2px solid #d9c7b6}.aside h3{color:var(--kw-brown);margin-bottom:12px}.aside ol{padding-inline-start:22px;margin:0}.aside li+li{margin-top:16px}.aside p{font-size:13px}.steps{display:flex;gap:8px;list-style:none;padding:0;margin:0 0 24px}.steps li{flex:1;border-bottom:3px solid var(--kw-line);padding:10px 0;color:var(--kw-muted);font-size:13px}.steps li.active{border-color:var(--kw-brown);color:var(--kw-blue);font-weight:700}.step{display:inline-block;color:var(--kw-brown);margin-inline-end:6px}.fields{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:6px;min-width:0}.full{grid-column:1/-1}.field label,.field legend{font-size:14px;font-weight:700}.field small{color:var(--kw-muted);font-size:12px}.field input,.field textarea,.field select{border:1px solid #bcc6cb;border-radius:7px;background:#fff;color:var(--kw-ink);min-height:48px;padding:10px 12px;width:100%;max-width:100%;font-size:16px}.field textarea{min-height:120px;resize:vertical}.optional{font-size:12px;font-weight:400;color:var(--kw-muted)}.section-title{margin:24px 0 16px}.form-foot{border-top:1px solid var(--kw-line);padding-top:20px;margin-top:24px;display:flex;justify-content:space-between;gap:12px;align-items:center}.check{display:flex;gap:10px;align-items:flex-start;font-size:13px}.check input{flex:0 0 22px;width:22px;height:22px;margin-top:3px;accent-color:var(--kw-blue)}.choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:20px 0}.choice{position:relative;display:flex;gap:10px;padding:14px;border:1px solid var(--kw-line);border-radius:8px;align-items:center;cursor:pointer}.choice input{accent-color:var(--kw-blue);width:18px;height:18px;margin:0;flex-shrink:0}.choice:has(input:checked){border-color:var(--kw-blue);background:var(--kw-wash)}.choice:has(input:focus-visible){outline:3px solid var(--kw-brown)}.upload{display:flex;justify-content:center;align-items:center;gap:10px;border:1px dashed #a6b2ba;background:var(--kw-cream);border-radius:9px;min-height:86px;padding:16px;text-align:center;cursor:pointer;position:relative}.upload input{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%}.upload:focus-within{outline:3px solid var(--kw-brown)}.upload svg{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.6;flex-shrink:0}.photos{display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:12px;margin-top:14px}.photo{border:1px solid var(--kw-line);border-radius:8px;overflow:hidden;background:#fff;min-width:0}.photo img{display:block;width:100%;height:110px;object-fit:cover}.photo .file-label{padding:10px;overflow-wrap:anywhere;font-size:12px}.photo button{width:100%;border:0;border-top:1px solid var(--kw-line);border-radius:0}.photo a{display:block;padding:10px;font-size:12px;overflow-wrap:anywhere}.badge{display:inline-flex;border-radius:30px;padding:4px 10px;align-items:center;background:var(--kw-wash);font-size:12px;font-weight:700;white-space:nowrap}.badge.waiting_customer{background:#f5eee5;color:#77552e}.badge.resolved,.badge.closed{background:#edf3ef;color:#365c45}.badge.urgent,.badge.overdue{background:#f7ece9;color:#8b302e}.error{background:#f9eeeb;border-inline-start:3px solid #a2463c;padding:12px 16px;margin:16px 0;color:#833e36;overflow-wrap:anywhere}.success{background:#edf3ef;border:1px solid #d1e0d6;border-radius:10px;padding:20px;margin:20px 0}.hint{background:var(--kw-cream);border-radius:8px;padding:14px 16px;font-size:13px;margin:16px 0}.stack{display:flex;flex-direction:column;gap:18px}.line{height:1px;background:var(--kw-line);margin:20px 0}.detail-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(300px,.85fr);align-items:start;gap:20px}.fact-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:16px 0}.fact{min-width:0;overflow-wrap:anywhere}.fact small{display:block;font-size:12px;color:var(--kw-muted)}.fact strong{font-size:14px;font-weight:600}.description{white-space:pre-wrap;overflow-wrap:anywhere}.timeline{list-style:none;margin:18px 0 0;padding:0}.timeline li{position:relative;border-inline-start:2px solid var(--kw-line);padding:0 18px 24px;margin-inline-start:5px;overflow-wrap:anywhere}.timeline li::before{content:'';position:absolute;inset-inline-start:-5px;top:7px;width:8px;height:8px;border-radius:50%;background:var(--kw-brown)}.timeline time{display:block;font-size:12px;color:var(--kw-muted);margin-bottom:4px}.timeline p{white-space:pre-wrap}.timeline .internal{font-size:11px;background:var(--kw-cream);padding:2px 7px;display:inline-block;border-radius:4px}.toolbar{display:flex;gap:12px;align-items:end;margin:20px 0;flex-wrap:wrap}.toolbar .field{flex:1 1 160px}.toolbar .search{flex:2 1 260px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:24px 0}.metric{display:flex;flex-direction:column;align-items:flex-start;padding:16px 20px;border-radius:10px;text-align:start;background:white}.metric b{font-size:26px;font-weight:600}.metric span{font-size:13px;color:var(--kw-muted)}.case-list{display:grid;gap:12px}.case-row{display:block;width:100%;padding:20px;border-radius:10px;text-align:start;font-weight:400}.case-row:hover{border-color:var(--kw-brown)}.row-top{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.row-title{font-weight:700;font-size:17px;margin-top:10px;overflow-wrap:anywhere}.row-meta{display:flex;gap:12px;flex-wrap:wrap;font-size:12px;color:var(--kw-muted);margin-top:8px}.row-next{border-top:1px solid var(--kw-line);padding-top:10px;margin-top:12px;font-size:13px}.empty{padding:48px 20px;text-align:center}.empty p{max-width:460px;margin:12px auto 24px;color:var(--kw-muted)}details{border-top:1px solid var(--kw-line);padding:16px 0}summary{cursor:pointer;font-weight:700;min-height:36px;padding:4px 0}details[open] summary{margin-bottom:14px}.save-bar{position:sticky;bottom:0;background:rgba(247,245,242,.97);border-top:1px solid var(--kw-line);padding:14px 0 max(14px,env(safe-area-inset-bottom));display:flex;align-items:center;gap:12px;justify-content:space-between;z-index:3;margin-top:20px}.save-bar small{font-size:12px}.save-bar button{min-width:150px}.staff .customer-context{border-top:3px solid var(--kw-brown)}.private-link{width:100%;font-size:13px;padding:12px;border:1px solid var(--kw-line);border-radius:8px;direction:ltr;overflow:hidden;text-overflow:ellipsis}.link-box{background:var(--kw-cream);padding:16px;border-radius:8px;margin-top:16px}#notice{position:fixed;bottom:20px;inset-inline:20px;max-width:540px;margin:auto;background:var(--kw-blue);color:#fff;border-radius:8px;padding:14px 18px;z-index:30;box-shadow:0 5px 24px #0002}#notice:empty{display:none}dialog{border:1px solid var(--kw-line);border-radius:14px;width:min(660px,calc(100% - 28px));max-height:90dvh;padding:24px;color:var(--kw-ink);font-family:var(--kw-font);overflow-y:auto}dialog::backdrop{background:#233b4770}.sr-only{position:absolute;clip:rect(0,0,0,0);width:1px;height:1px;overflow:hidden}.hp{position:absolute;inset-inline-start:-10000px;width:1px;height:1px;overflow:hidden}.busy{opacity:.7;pointer-events:none}.result-list{max-height:280px;overflow:auto;display:grid;gap:8px;margin:12px 0}.result-list button{text-align:start;display:block}.staff-photos img{object-fit:contain;background:var(--kw-cream)}.page-nav{display:flex;justify-content:center;gap:12px;margin:24px 0}.review-list{margin:0;padding:0;list-style:none}.review-list li{padding:10px 0;border-bottom:1px solid var(--kw-line)}.review-list small{display:block;color:var(--kw-muted)}[hidden]{display:none!important}svg{max-width:100%}@media(max-width:800px){.form-layout,.detail-grid{grid-template-columns:1fr}.aside{border-inline-start:0;border-top:1px solid var(--kw-line);padding:18px 0}.aside ol{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;font-size:13px}.aside li+li{margin:0}.metrics{grid-template-columns:repeat(2,1fr)}.wrap,.staff .wrap{padding:24px 18px 36px}.card{padding:20px}.top{gap:12px}.top-actions{justify-content:flex-end}.detail-grid .staff-editor{order:-1}.staff-editor .card{margin:0}.top-actions .button{font-size:13px}}@media(max-width:480px){body{font-size:14px}.wrap,.staff .wrap{padding:20px 14px 28px}.top{flex-wrap:wrap;margin-bottom:20px}.top-actions{width:100%;justify-content:flex-start}.fields{grid-template-columns:1fr;gap:14px}.full{grid-column:auto}.card{padding:18px 16px}.choice-grid{gap:8px}.choice{padding:12px 10px;font-size:13px;min-height:66px;gap:7px}.steps{gap:6px}.steps li{font-size:12px;padding:8px 0}.form-foot{align-items:stretch;gap:8px}.form-foot button{flex:1;padding-inline:10px}.form-foot small{display:none}.aside ol{display:block}.aside li+li{margin-top:10px}.metric{padding:12px}.metric b{font-size:23px}.metrics{gap:8px;margin:18px 0}.toolbar{gap:10px}.toolbar .field{flex-basis:calc(50% - 5px);min-width:0}.toolbar .search{flex-basis:100%}.case-row{padding:16px}.case-row .row-meta{gap:6px 12px}.fact-grid{gap:12px}.save-bar{flex-wrap:wrap}.save-bar small{width:100%}.save-bar button{width:100%}.photos{grid-template-columns:repeat(2,minmax(0,1fr))}.photo img{height:120px}.heading-row{gap:8px}.private-link{font-size:12px}.link-box{padding:12px}.top .logo{width:90px}.staff .detail-grid{gap:16px}.top h1{font-size:26px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}@media print{body{background:#fff}.top-actions,.toolbar,.save-bar,.staff-editor,button,.upload,#notice{display:none!important}.wrap{padding:0}.detail-grid{display:block}.card{break-inside:avoid}.timeline li{break-inside:avoid}}

fieldset.choice-grid{border:0;padding:0}.large-photo{width:100%;height:auto;display:block}.staff-editor .field{min-width:0}@media(max-width:800px){.detail-grid .staff-editor{order:0}}

.mobile-action{display:none}@media(max-width:800px){.mobile-action{display:inline-flex}.staff-editor{scroll-margin-top:18px}}
@font-face{font-family:'KLIK Garamond';src:url('/support-garamond.woff2') format('woff2');font-weight:400;font-style:normal;font-display:swap}
:root{--kw-ink:#2e4654;--kw-cream:#f7f3ed;--kw-muted:#56626a;--kw-line:#ddd4c6;--kw-wash:#efe8dd;--kw-brown:#7d5f42}
:where(button,.button,.card,.choice,.upload,.photo,.metric,.case-row,.hint,.link-box,.private-link,dialog,.success,#notice),.field :is(input,textarea,select){border-radius:0}
.field :is(input,textarea,select){border-color:#948670}h1{font-family:'KLIK Garamond',Georgia,serif;font-weight:400;font-size:clamp(34px,4vw,46px)}html[lang=ar] h1{font-family:var(--kw-font);font-weight:600;font-size:clamp(26px,4vw,36px)}.eyebrow{letter-spacing:.16em}html[lang=ar] .eyebrow{letter-spacing:0}.save-bar{background:rgba(247,243,237,.98)}body:not(.staff) .wrap{max-width:1120px}body:not(.staff) .card{border-color:var(--kw-line)}body:not(.staff) .top-actions{flex-shrink:0}

button,.button,.card,.choice,.upload,.photo,.metric,.case-row,.hint,.link-box,.private-link,dialog,.success,#notice{border-radius:0}.embedded .logo{display:none}.top h1{overflow-wrap:anywhere}.staff .top h1{font-size:clamp(23px,4vw,36px)}

/* ==== KLIK DESIGN-V3 patch for the customer support form · append to the END of /support.css ====
   Scope: the customer page only (body:not(.staff)). The staff workspace (/workspace/support, <body class="staff">)
   loads the same support.css and is NOT changed by anything below.
   Look: warm ivory canvas, a paper form sheet (no outlines), sand fields and option tiles, navy primary button,
   cognac accents, serif headings in English, Cairo 700 in Arabic. Tokens = rebuild/v2/DESIGN-V3.md §2; the host page
   can override them at run time through support-theme.js (allow-listed --v3-* tokens only).
   Embedded (?embed=1 → html.embedded + body.embedded): transparent background (the host's canvas shows through), no
   language button (the host page's language decides) and no "KLIK · HERE TO HELP" eyebrow.
   Inside the v3 help-centre card (?embed=1&host=v3 → html.host-v3, set by support-theme.js): the host page also shows the
   lead, the "have these ready" list and the upload notices, so the form's own intro, side checklist and #notice are
   hidden there. The older host (no host=v3) keeps them. */

/* 1. tokens (DESIGN-V3 locked values) and the old --kw-* names mapped onto them */
body:not(.staff){
  --v3-canvas:#f7f3ed;--v3-paper:#fbf9f5;--v3-linen:#f2ece3;--v3-sand:#ece4d8;--v3-stone:#e3d9cb;--v3-clay:#f4e6d6;
  --v3-ink:#2e4654;--v3-ink-2:#44545f;--v3-muted:#56626a;--v3-deep:#1f3440;--v3-cognac:#8c4a22;--v3-caramel:#a8692c;
  --v3-bronze:#946d4a;--v3-gold:#d9b98f;--v3-rule:rgba(120,86,56,.16);--v3-rule-2:rgba(120,86,56,.26);
  --v3-sh-1:0 1px 2px rgba(38,59,71,.06),0 4px 12px -6px rgba(38,59,71,.16);
  --v3-sh-btn:0 1px 1px rgba(31,52,64,.14),0 14px 26px -16px rgba(31,52,64,.62);
  --v3-sh-float:0 12px 28px -12px rgba(38,59,71,.36);
  --v3-error-bg:#f6e4df;--v3-error:#7a2121;--v3-ok-bg:#e8f0ea;--v3-ok:#24503a;
  --v3-r-s:6px;--v3-r:8px;--v3-r-l:12px;--v3-r-xl:16px;--v3-ease:cubic-bezier(.2,.7,.2,1);
  --kw-blue:var(--v3-ink);--kw-ink:var(--v3-ink);--kw-brown:var(--v3-cognac);--kw-cream:var(--v3-canvas);
  --kw-muted:var(--v3-muted);--kw-line:var(--v3-rule-2);--kw-wash:var(--v3-clay);
  background:var(--v3-canvas);color:var(--v3-ink);font-size:15.5px;line-height:1.55}
html[lang=ar] body:not(.staff){line-height:1.8}
html[lang=ar] body:not(.staff) *{letter-spacing:0!important}
html.embedded,body.embedded{background:transparent}

/* 2. header */
body:not(.staff) .eyebrow{margin-bottom:12px;color:var(--v3-cognac);font-size:12px;font-weight:700;letter-spacing:.14em;text-transform:uppercase}
html[lang=ar] body:not(.staff) .eyebrow{font-size:13.5px;text-transform:none}
body:not(.staff) h1{color:var(--v3-ink);font-family:'KLIK Garamond',Georgia,serif;font-weight:400;font-size:clamp(30px,4vw,44px);line-height:1.08;letter-spacing:-.02em}
html[lang=ar] body:not(.staff) h1{font-family:var(--kw-font);font-weight:700;font-size:clamp(26px,3.4vw,34px);line-height:1.4}
body:not(.staff) .intro{max-width:56ch;margin-top:12px;color:var(--v3-ink-2);font-size:16px;line-height:1.6}
html[lang=ar] body:not(.staff) .intro{line-height:1.85}
body.embedded #language,body.embedded .top .eyebrow,body.embedded .top-actions{display:none}
html.host-v3 .top-intake .intro{display:none}
body.embedded .top{margin-bottom:22px}

/* 3. the form sheet, steps and headings */
body:not(.staff) .card{background:var(--v3-paper);border:0;border-radius:var(--v3-r-xl);box-shadow:var(--v3-sh-1);padding:26px 26px 24px}
body:not(.staff) :is(.card h2,.card h3){color:var(--v3-ink);font-family:'KLIK Garamond',Georgia,serif;font-weight:400;font-size:24px;line-height:1.2;letter-spacing:-.01em}
body:not(.staff) .card h3{font-size:21px}
html[lang=ar] body:not(.staff) :is(.card h2,.card h3){font-family:var(--kw-font);font-weight:700;font-size:19px;line-height:1.5}
body:not(.staff) .optional{color:var(--v3-muted);font-family:var(--kw-font);font-size:13px;font-weight:400;letter-spacing:0}
body:not(.staff) .steps{gap:8px;margin-bottom:26px}
body:not(.staff) .steps li{position:relative;border-bottom:0;padding:0 0 12px;color:var(--v3-muted);font-size:13px;line-height:1.35}
body:not(.staff) .steps li::after{content:"";position:absolute;inset-inline:0;bottom:0;height:3px;border-radius:999px;background:var(--v3-sand)}
body:not(.staff) .steps li:has(~ .active)::after{background:var(--v3-ink)}
body:not(.staff) .steps li.active{color:var(--v3-ink);font-weight:700}
body:not(.staff) .steps li.active::after{background:var(--v3-cognac)}
body:not(.staff) .steps .step{color:var(--v3-cognac);font-variant-numeric:tabular-nums}

/* 4. option tiles: sand, the chosen one a paper tile with a cognac ring (never an outline box) */
body:not(.staff) .choice-grid{gap:10px}
body:not(.staff) .choice{min-height:56px;padding:14px 16px;border:0;border-radius:var(--v3-r);background:var(--v3-sand);color:var(--v3-ink);font-size:15px;line-height:1.35;transition:background-color .25s var(--v3-ease),box-shadow .25s var(--v3-ease)}
body:not(.staff) .choice input{accent-color:var(--v3-cognac)}
body:not(.staff) .choice:has(input:checked){background:var(--v3-paper);box-shadow:inset 0 0 0 2px var(--v3-cognac),var(--v3-sh-1);font-weight:700}
body:not(.staff) .choice:has(input:focus-visible){outline:2px solid var(--v3-ink);outline-offset:2px}
@media (hover:hover){body:not(.staff) .choice:not(:has(input:checked)):hover{background:var(--v3-stone)}}

/* 5. fields: sand, no border, an ink ring on focus */
body:not(.staff) :is(.field label,.field legend){color:var(--v3-ink);font-size:14px;font-weight:700}
body:not(.staff) .field small{color:var(--v3-muted);font-size:13px}
body:not(.staff) .field :is(input,textarea,select){min-height:52px;padding:12px 14px;border:0;border-radius:var(--v3-r);background:var(--v3-sand);color:var(--v3-ink);font-size:16px;transition:background-color .25s var(--v3-ease)}
body:not(.staff) .field textarea{min-height:132px}
body:not(.staff) .field :is(input,textarea)::placeholder{color:var(--v3-muted);opacity:1}
body:not(.staff) .field :is(input,textarea,select):focus{outline:2px solid var(--v3-ink);outline-offset:1px;background:var(--v3-paper)}
body:not(.staff) .field :is(input,textarea,select):user-invalid{outline:2px solid var(--v3-error);outline-offset:1px}

/* 6. upload: a linen well with a caramel icon disc (no dashed box) */
body:not(.staff) .upload{min-height:92px;padding:16px;border:0;border-radius:var(--v3-r-l);background:var(--v3-linen);color:var(--v3-ink);font-weight:700;transition:background-color .25s var(--v3-ease)}
body:not(.staff) .upload small{font-weight:400}
body:not(.staff) .upload svg{width:42px;height:42px;padding:10px;border-radius:50%;background:var(--v3-paper);color:var(--v3-caramel)}
body:not(.staff) .upload:focus-within{outline:2px solid var(--v3-ink);outline-offset:2px}
@media (hover:hover){body:not(.staff) .upload:hover{background:var(--v3-stone)}}
body:not(.staff) .photo{border:0;border-radius:var(--v3-r);background:var(--v3-paper);box-shadow:var(--v3-sh-1);overflow:hidden}
body:not(.staff) .photo button{border:0;border-top:1px solid var(--v3-rule);border-radius:0;background:transparent}

/* 7. buttons: one navy primary per step; Back is a text link; small actions are tonal */
body:not(.staff) :is(button,.button){min-height:48px;padding:10px 20px;border:0;border-radius:var(--v3-r);background:var(--v3-sand);color:var(--v3-ink);font-size:15px;font-weight:700;transition:background-color .25s var(--v3-ease),transform .15s var(--v3-ease)}
body:not(.staff) :is(button,.button):active{transform:scale(.985)}
body:not(.staff) :is(button,.button):focus-visible{outline:2px solid var(--v3-ink);outline-offset:3px}
@media (hover:hover){body:not(.staff) :is(button,.button):not(.primary):hover{background:var(--v3-stone)}}
body:not(.staff) .primary{min-height:52px;padding-inline:28px;background:var(--v3-ink);color:var(--v3-paper);box-shadow:var(--v3-sh-btn);font-size:15.5px;letter-spacing:.01em}
@media (hover:hover){body:not(.staff) .primary:hover{background:var(--v3-deep)}}
body:not(.staff) :is(button,.button):disabled{opacity:.45;box-shadow:none}
body:not(.staff) .small{min-height:44px;padding:6px 14px;font-size:13.5px}
body:not(.staff) #back{flex:0 0 auto;padding-inline:0;background:transparent;text-decoration:underline;text-decoration-color:var(--v3-caramel);text-decoration-thickness:1px;text-underline-offset:6px}
@media (hover:hover){body:not(.staff) #back:hover{background:transparent;color:var(--v3-cognac)}}
body:not(.staff) .form-foot{border-top:1px solid var(--v3-rule)}

/* 8. the checklist beside the form: a linen well (hidden inside the v3 help centre: the host page shows it) */
body:not(.staff) .aside{padding:24px;border:0;border-radius:var(--v3-r-l);background:var(--v3-linen)}
body:not(.staff) .aside h3{color:var(--v3-ink);font-family:'KLIK Garamond',Georgia,serif;font-weight:400;font-size:21px}
html[lang=ar] body:not(.staff) .aside h3{font-family:var(--kw-font);font-weight:700;font-size:18px}
body:not(.staff) .aside li::marker{color:var(--v3-caramel);font-weight:700}
body:not(.staff) .aside p{color:var(--v3-ink-2);font-size:14px}
body:not(.staff) .aside .line{background:var(--v3-rule)}
body:not(.staff) a{color:var(--v3-ink);text-decoration-color:var(--v3-caramel);text-underline-offset:5px}
@media (max-width:800px){body:not(.staff) .aside{margin-top:8px;padding:20px}}
html.host-v3 .aside{display:none}
html.host-v3 .form-layout{grid-template-columns:minmax(0,1fr)}

/* 9. messages, review, the case page */
body:not(.staff) .error{border:0;border-radius:var(--v3-r);background:var(--v3-error-bg);color:var(--v3-error)}
body:not(.staff) .hint{border-radius:var(--v3-r-l);background:var(--v3-clay);color:var(--v3-ink);font-size:14px}
body:not(.staff) .success{border:0;border-radius:var(--v3-r-l);background:var(--v3-ok-bg);color:var(--v3-ok)}
body:not(.staff) .check{color:var(--v3-ink-2);font-size:14px}
body:not(.staff) .check input{accent-color:var(--v3-ink)}
body:not(.staff) .review-list li{border-bottom:1px solid var(--v3-rule)}
body:not(.staff) .review-list small,body:not(.staff) .fact small,body:not(.staff) .timeline time{color:var(--v3-muted)}
body:not(.staff) .badge{border-radius:999px;background:var(--v3-sand);color:var(--v3-ink)}
body:not(.staff) .badge.waiting_customer{background:var(--v3-clay);color:var(--v3-cognac)}
body:not(.staff) .timeline li{border-inline-start-color:var(--v3-rule-2)}
body:not(.staff) .timeline li::before{background:var(--v3-caramel)}
body:not(.staff) .link-box{border-radius:var(--v3-r-l);background:var(--v3-linen)}
body:not(.staff) .private-link{border:0;border-radius:var(--v3-r);background:var(--v3-sand)}
body:not(.staff) details{border-top-color:var(--v3-rule)}
body:not(.staff) #notice{border-radius:var(--v3-r);background:var(--v3-ink);color:var(--v3-paper);box-shadow:var(--v3-sh-float)}
/* the v3 host shows each notice in its own viewport (support-theme.js mirrors it), so the frame's copy is not shown or
   announced twice; the MutationObserver still sees the hidden node's text */
html.host-v3 #notice{display:none}

@media (max-width:480px){
  body:not(.staff) .card{padding:20px 16px}
  body:not(.staff) .choice{min-height:60px;padding:12px;font-size:14.5px}
  html[lang=ar] body:not(.staff) .choice{padding-inline:10px 8px;gap:6px}
  /* steps: the current step keeps its label, the others show their number (labels stay for screen readers) */
  body:not(.staff) .steps li{flex:1 1 0;font-size:14px;text-wrap:balance}
  body:not(.staff) .steps li.active{flex-grow:3}
  body:not(.staff) .steps li:not(.active) .step-label{position:absolute;width:1px;height:1px;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
  body:not(.staff) :is(.optional,.field small){font-size:14px}
  /* the separate page (new tab): the KLIK logo leads the header */
  body:not(.staff):not(.embedded) .top-actions{order:-1}
}
@media (prefers-reduced-motion:reduce){body:not(.staff) *{transition:none!important}}